Verizon to waive charge for woman affected by 'one-ring' cell ph - DC News FOX 5 DC WTTG

Verizon to waive charge for woman affected by 'one-ring' cell phone scam

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A FOX 5 follow up on a story we brought you Wednesday about a scam affecting millions of Americans.

The “one-ring” cell phone scam has been leaving many with surprise charges on your phone bill for charges for international calls.

Aggie Nteta, of Silver Spring, Md., says she was a victim of this scam and was charged $75.62 for calls she says were fraudulent.

She paid her bill minus the mystery charges. Verizon then suspended her service.

On Thursday, Verizon has agreed to waive the $75.62 charge and reinstate her service.

They told Nteta that they normally do not waive these charges, but would do so in this case.

Verizon sent FOX 5 the following statement:

“Verizon Wireless considers any harassment of customers a serious matter. We offer tools that empower customers to protect their privacy, including the ability to block up to 20 incoming phone numbers, and we work with law enforcement agencies regularly to help identify and prosecute scammers. We have also supported customers, including the opportunity to set up phone number blocks and change mobile phone numbers, as necessary.”

“If customers encounter such issues, we encourage them to contact local law enforcement, the Federal Communications Commission, Federal Trade Commission as well as their wireless carrier.”

We want to remind you how the scam works. Using automatic dialers, the perpetrators randomly call phone numbers. One ring and they disconnect. When you call back, that is where they have got you.

Scammers make their money when a victim pays their cell phone bill. Your carrier then unknowingly pays out the per-minute charges to a bogus company.

The numbers look like a U.S. exchange, but they are actually coming from Caribbean islands.

Verizon provided these tips to help you avoid becoming a victim:

1. Don't answer or return calls from unknown or unfamiliar numbers, especially with area codes you don't recognize.

2. Use voicemail to filter calls and return those that need to be returned.

3. Keep an eye on your bill each month, and contact your carrier with any questions


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