It is causing big headaches for people in need and Maryland officials promised the fixes were coming. But that is little help for people who are still without coverage because of the glitches with the state's health care exchange website.
The only thing worse than slipping and falling during the snowstorm last week would be slipping and falling and finding yourself in the hospital after getting the runaround from Maryland’s health care site. But that is exactly what one man from Greenbelt, Md., is dealing with right now.
You may not know Jim Davis, but you know his work.
"I provide TV stations with spot news video,” said Davis.
As a freelance cameraman, Davis sells shoots and sells videos of fires and crime scenes.
But on Friday, the self-described "scanner chaser” wound up on one himself.
Davis hit a fire hydrant face first.
"Fractured my nose in two places and did two hairline fractures in my knee,” he said.
Davis was brought by ambulance to Prince George's Hospital Center. They treated his wounds, gave him an X-ray and MRI. But then there was the small matter of what turned out to be a not-so-small hospital bill.
Davis applied for health insurance on Maryland’s state-run website in November. But the website won't remember his password or his username. Three-and-a-half months later, he still has no coverage.
"I've been accepted in January for health care, but I can't get online to apply,” he said.
It is estimated 5,000 people have been locked out of Maryland’s site.
Maryland Lt. Governor Anthony Brown, the state's point man on the site, told lawmakers that web designers had shown him documents the site was working.
"If I knew nine months ago what I've learned since the launch, I would have insisted on receiving the underlying documentation,” said Brown.
But Brown's opponent in the governor's race, Doug Gansler, argued that is too little, too late.
Davis said he has heard all of the promises that the site has been fixed, but for him, it’s still not working.
Maryland is one of the states that decided to run its own website rather than rely on the federal government to run its site.
The Maryland state government was closed on Monday for the Presidents Day holiday.