Metro riders will now be able to receive more relevant tweets about their routes.
WMATA announced riders can now follow @metrorailinfo and @metrobusinfo. Before today, commuters could only follow @wmata, which announced all schedule changes, news releases, track work and other delays all on one handle. By separating the feeds, riders can follow the accounts that interest them and reduce the number of Metro-related tweets they receive.
Service information from Metro's control centers is also available through the MetroAlerts system. This free subscription service notifies riders about detours, track work, delays or other events that could affect their travel via email and text message. MetroAlerts also notifies partner websites, Google Maps, third-party apps, in-station digital screens, NextBus, RSS feeds and social media websites.
The new bus and rail service feeds will carry all MetroAlerts updates as well. On Metrorail, alerts are issued for delays of 10 minutes or more at any hour, seven days a week. For Metrobus, alerts are issued weekdays between 5 a.m. and 8 p.m. Supplemental two-way customer support will be provided on both feeds Monday through Friday between 7 a.m. and 6 p.m.
Metro Transit Police Department also introduced its own handle, @MetroTransitPD, which will provide crime prevention tips and updates on investigations.
Metro's Twitter following has grown more than seven-fold since mid-2011. The @wmata account adds an average of 50 new followers each day and is the second largest Twitter feed of any transit agency in the nation.