Phone company sends grandmother termination letter after voting - DC News FOX 5 DC WTTG

Phone company sends grandmother termination letter after voting for American Idol hundreds of times per hour

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An Illinois grandmother who is known to vote for American Idol contestants as many as several hundred times in an hour, says she received a warning from her phone company.

Comcast sent 72-year-old Ilene Henry a termination letter.

The company cited dialing patterns that were inconsistent with a residential number.

Henry says she unsuccessfully tried to resolve the issue so her granddaughter stepped in to help.

"I've got it down to a science now and instead of counting the calls, I keep hitting redial and I timed it and I get in about fifty calls in ten minutes,” said Henry.

Here granddaughter Andrea Holt Batalia said, "It is a lot of calls but that's her choice. Comcast advertises their digital voice service as unlimited and it doesn't say unlimited unless you call American Idol and you vote 10,000 times or 5,000 times or whatever the case may be."

Comcast released a statement saying it will alert its customers if an abnormal calling pattern is detected such as excessive use or repeated calls to the same number.

The company now says the termination notice was wrongly sent to Henry.

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