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What to do if you're having trouble getting online? Your Internet provider's help line may be your only hope

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WASHINGTON -

Having trouble getting online?

Some may find their smartphones working overtime because the family computer couldn't seem to connect to the Internet Monday morning.

You may be one of thousands across the United States who waited too long or simply didn't believe the warnings, and your Internet may have shut down just after midnight because of malware that took over computers around the world more than a year ago.

At 12:01 a.m. EDT, the FBI turned off the Internet servers that were functioning as a temporary safety net to keep infected computers online for the past eight months. The court order the agency had gotten to keep the servers running expired, and it was not renewed.

Now, if your computer is infected, your only hope is your Internet service provider's help desk.

Online:

FBI-approved site to check your computer: http://www.dns-ok.us

Free repair software: http://www.dcwg.org/fix

More information: http://www.dcwg.org/detect/

Comcast Warning: http://forums.comcast.com/t5/Security-and-Anti-Virus/DNS-Changer-Bot-FAQ/td-p/1215341

Google: http://googleonlinesecurity.blogspot.com/2012/05/notifying-users-affected-by-dnschanger.html

Facebook: http://www.facebook.com/notes/facebook-security/notifying-dnschanger-victims/10150833689760766

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